Take a look at Castile Kitchen & Bath’s frequently asked questions.
I’m thinking about a kitchen or bathroom remodel, where do I start?
With a simple phone call. We’ll schedule a meeting, listen to your needs, and share our design ideas. Our years of practical field experience can really help you to realize a clear plan in accomplishing what you want. Be prepared to include anyone involved in the decision making process in this initial consultation meeting, and it’s helpful from a design perspective to have a sense of your project budget to help guide the design.
What do I need for the first meeting?
Your ideas, goals, preferred timeline, and budget are a great start. Pictures of design elements you like are helpful for better communicating your taste.
I had my initial meeting with Castile Kitchen & Bath, now what?
During our initial consultation, we’ll discuss the scope of work, the budget for the project, and the best time to start and finish the project. Then, we begin designing the kitchen or bathroom you’ve been dreaming of! We’ll begin drawing plans, looking at samples and coordinating colors. This is the fun part!
How long will my job take?
Each project is unique, and will have it’s own timeline. We’ll do our best to schedule the job right before the work starts, so you can plan accordingly, and we’re pretty good at working around your busy schedule too. Usually we stay just about right on track.
After my project is complete is Castile Kitchen & Bath available to me?
ABSOLUTELY! We have one of the best warranties in the business. Ask the other guys if they’re willing to back up their work for 5 years! As always, we will either answer your call or return it within a business day, and work hard to resolve any concerns promptly.
What if I want to use my own subcontractors?
We will support a client’s request for particular subcontractors when possible. However, please keep in mind that we have searched all of Lane County to put together a team of the most qualified and economical subcontractors possible. Using a client’s friend as a subcontractor may cause delays if the chosen subcontractor’s skill level is not adequate or their other work interferes with our original scheduling outlined in your proposal.
Do you clean up when the job is completed?
Yes we do. We clean up and remove any and all debris caused by our job.
Are you a licensed company? Are you bonded and insured?
Yes and yes. We are a fully bonded, and insured, and licensed contractor with the State of Oregon. Our CCB# is 135422. Search the Construction Contractors Board for Oregon website to validate our information and any other contractor you are considering.
Can I work along side of you to reduce my costs?
Unfortunately not, our insurance carrier won’t allow that. However, some homeowners “finish” their projects themselves, after we are off site. We’ve worked with clients who have done everything from painting to flooring after we have gone. We are happy to accommodate your needs.
What if I want to make changes after the project starts?
No problem. We want you to be happy and sometimes your decisions change once things get started. We try and keep good track of changes so you are aware of how they affect your budget. Once the project has begun, any desired changes will be performed after supplying the proper documentation and the changes have been agreed to by all concerned.
Who is responsible for permit applications and fees?
Generally, permits and the associated fees are included in the cost of the project. Permit applications, plans, inspections, etc. will be handled by us. In some special circumstances, where permit fees cannot be anticipated in advance, the cost and extent of these permits may be handled separately from the construction contract.
What forms of payment do you accept?
Castile Kitchen & Bath accepts cash, personal checks, cashier’s checks, VISA, and MasterCard.
